Privacy Policy
Last updated: August 14, 2026
Diabetic Supply Intake ("Diabetic Supply Intake," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you. It applies to diabeticsupplyintake.com and to all communications between you and our team, including phone calls, text messages, and email.
Mobile information and text messaging: No mobile information will be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are never shared with any third party except the messaging service providers we use strictly to deliver our own messages to you.
1. Information We Collect
We only collect information that we need in order to evaluate and complete a transaction with you.
Information you give us directly
- Contact information: your name, mobile phone number, and email address.
- Location information: your ZIP code and, if you request a local pickup, your street address.
- Product information: descriptions of the supplies you are offering to sell, including product names, quantities, reference numbers, expiration dates, and any photographs you choose to send us.
- Payment information: the payment method you select and the associated identifier you provide, such as the email address, phone number, or username used with Zelle, Venmo, CashApp, or Apple Pay.
- Communications: the content of text messages, emails, and phone calls between you and our team, which we retain as a record of the transaction.
Information collected automatically
- Basic technical data such as your IP address, browser type, device type, and the pages you view on our website. This data is used for security and to understand overall site usage.
Information we do not collect
- We do not collect or request your Social Security number, medical records, diagnosis information, insurance claim data, or prescription history.
- We do not collect bank account numbers or card numbers. Payments are sent through the peer-to-peer service you select or by physical check.
2. How We Use Your Information
We use the information we collect only for the following purposes:
- To prepare and send you a price quote for the supplies you offer.
- To communicate with you about your inquiry, including by text message, phone call, and email.
- To schedule a local pickup or to create and send you a prepaid shipping label.
- To verify the items we receive and issue your payment.
- To maintain records of completed transactions as required for our business and tax obligations.
- To respond to your questions and provide customer support.
- To detect and prevent fraud and to comply with applicable law.
3. SMS Text Messaging Program
Consent
We send text messages only to individuals who have expressly opted in to receive them. You may opt in by checking the SMS consent box on our website quote request form, by texting us first, or by verbally providing your consent to a member of our team during a phone call. Consent to receive text messages is never a condition of purchase or of any other transaction with us.
What we send
Messages relate directly to your inquiry and transaction. They include price quotes, requests for product details or photographs, pickup scheduling and arrival coordination, shipping labels and tracking information, payment confirmations, and occasional follow-up messages asking whether you have additional supplies available.
Frequency, cost, and carriers
Message frequency varies based on your conversation with us. Message and data rates may apply according to your mobile plan. Mobile carriers are not liable for delayed or undelivered messages.
How to opt out
You may cancel messages at any time by replying STOP to any text message from us. After you reply STOP, we will send one confirmation message and will not send you further text messages unless you opt in again. You may also email info@diabeticsupplyintake.com to be removed. For assistance, reply HELP to any message or contact us at 201-928-5547.
4. How We Share Information
We do not sell your personal information. We do not rent, sell, or share your mobile phone number or SMS consent data with third parties or affiliates for marketing or promotional purposes.
We share information only in these limited circumstances:
- Service providers. We use a small number of vendors strictly to operate our business, such as our customer relationship management platform, our text messaging and telephone providers, and shipping carriers used to generate your prepaid label. These vendors are permitted to use your information only to perform services for us.
- Payment services. When we pay you, we transmit the payment identifier you provided to the peer-to-peer payment service you selected.
- Legal requirements. We may disclose information when required by law, subpoena, or other legal process, or where necessary to protect our rights, safety, or property.
- Business transfer. If our business is merged or acquired, transaction records may transfer as part of that business, subject to this Privacy Policy.
Wholesale purchasers of the products we acquire do not receive your personal information.
5. Data Retention
We retain transaction records, including communication history, for as long as necessary to operate our business and to satisfy legal, accounting, and tax requirements. If you opt out of messaging or ask us to delete your information, we retain the minimum record needed to honor your opt-out request and to document any completed transaction.
6. Data Security
We use commercially reasonable administrative and technical safeguards to protect the information in our possession, including access controls limiting information to the personnel who need it. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Your Choices and Rights
- Opt out of text messages: reply STOP to any message.
- Opt out of email: reply asking to be removed, or use any unsubscribe link provided.
- Access, correct, or delete: email us to request a copy of the personal information we hold about you, to correct it, or to request deletion. We will respond within the time required by applicable law.
- Withdraw consent: you may withdraw consent for communications at any time without affecting a transaction already completed.
Depending on where you live, you may have additional rights under state privacy laws. To exercise any right, contact us using the details in Section 10.
8. Children's Privacy
Our services are intended for adults aged 18 and over. We do not knowingly collect personal information from children under 18. If we learn that we have collected such information, we will delete it.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated effective date. Material changes affecting how we use your information will be communicated where required by law.
10. Contact Us
Questions about this Privacy Policy or about your information may be directed to:
Diabetic Supply Intake
516 Myrtle Ave
Brooklyn, NY 11205
Phone / Text: 201-928-5547
Email: info@diabeticsupplyintake.com